Working with Problem Faculty 1st Edition by Kent Crookston ISBN 978-1118242384 1118242384

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Product details: 

ISBN 10:  1118242384

ISBN 13: 978-1118242384

Author: R. Kent Crookston

Working with Problem Faculty

When asked to name their number one concern and problem, department leaders overwhelmingly said that it was dealing with difficult people. Now R. Kent Crookston draws on the wisdom of seasoned department chairs, the academic literature, and his own experience as a department head and dean to shed new light on this perennial problem. Working with Problem Faculty outlines a practical six-step process that aims at improving an entire department and charts a clear course for dealing with problem faculty by

Clarifying values and expectations
Following policy
Building trust with colleagues
Evaluating yourself and your perceptions
Listening
Taking appropriate action
By following these six steps, department chairs are able to challenge problem faculty with consideration, confidence, and effectiveness.

“Anyone seeking practical help in dealing with difficult people will appreciate this book. Using relevant examples, Crookston describes a six-step process for managing people who might appear to be unmanageable.”
—Mary Lou Higgerson, vice president for academic affairs emeritus, Baldwin Wallace University

“Crookston has done his homework. After careful research and decades of personal experience Dr. Crookston shares a practical, insightful, and crucial handbook for addressing the most formidable challenge all leaders face. And best of all, he doesn’t just advise on how to act when things go wrong, he gives proactive guidance to ensure that things go right.”
—Joseph Grenny, New York Times bestselling coauthor of Change Anything and Crucial Conversations: Tools for Talking When Stakes are High

Table of contents: 

Part One: The Six Steps

1. Step 1: Clarify Values and Expectations

2. Step 2: Follow Policy

3. Step 3: Build Trust with Colleagues

4. Step 4: Evaluate Yourself and Your Perceptions

5. Step 5: Listen

6. Step 6: Take Effective Action

Part Two: Tough Questions
7. What About the Chronic Poor Performer?
8. What About the Passive-Aggressive Colleague?
9. What About Bullies?
10. What About the Problem Characters Who Emerge During Times of Change?
11. What About the Psychologically Impaired?

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Tags: Kent Crookston, Problem Faculty