Usable Usability Simple Steps for Making Stuff Better 1st Edition by Eric Reiss ISBN 978-1118185476 1118185471
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Product details:
ISBN 10: 1118185471
ISBN 13: 978-1118185476
Author: Eric Reiss
The A-to-Z guide to spotting and fixing usability problems Frustrated by pop-ups? Forms that make you start over if you miss a field? Nonsensical error messages? You’re not alone! This book helps you simply get it right the first time (or fix what’s broken). Boasting a full-color interior packed with design and layout examples, this book teaches you how to understand a user’s needs, divulges techniques for exceeding a user’s expectations, and provides a host of hard won advice for improving the overall quality of a user’s experience. World-renowned user-experience expert Eric Reiss shares his knowledge from decades of experience making products useable for everyone…all in an engaging, easy-to-apply manner.
Table of contents:
PART ONE
EASE OF USE
CHAPTER ONE
Functional
THE THREE KEYS TO FUNCTIONALITY
FROM CLICK TO CONVERSION: MAKING SURE THE BUTTONS WORK
BROWSER WARS, HARDWARE HEADACHES
I DON’T SWEAT THE HOME PAGE. FINE-TUNE YOUR FORMS.
FOUR KEYS TO CREATING FUNCTIONAL FORMS
REQUIRED FIELDS
FORMS AND BUSINESS RULES
INTERDEPENDENT FORMS
INSTRUCTIONS AND FUNCTIONALITY
NAVIGATION: GETTING FOLKS WHERE THEY WANT TO GO
MY CRAPPY NEW TV
UNDERSTAND YOUR GOALS AND KEEP THEM IN FOCUS
A TRUE STORY ABOUT A FAIRY TALE
FUNCTIONALITY CAN CHANGE OVER TIME
A COMPLAINT IS A GIFT
THE DONATION THAT COULDN’T BE MADE:
A TALE FROM THE TRENCHES
CHAPTER TWO
Responsive
THE MYTH OF TWO-WAY COMMUNICATION
ITHREE TRADITIONAL KEYS TO RESPONSIVENESS
IA FOURTH VIEW: “RESPONSIVE DESIGN”
“WAKE UP, YOU STUPID MACHINE!”
FUD: FEAR, UNCERTAINTY, DOUBT
A CLOSER LOOK AT TRANSITIONAL TECHNIQUES
TRANSITIONAL TECHNIQUES AND PHYSICAL OBJECTS
RESPONSE MECHANISMS IN THE ONLINE ENVIRONMENT
RESPONSE MECHANISMS IN PHYSICAL OBJECTS
OOPS! I JUST ORDERED THREE ROLLS-ROYCES:
A TALE FROM THE TRENCHES
CHAPTER THREE
Ergonomic..
HENRY DREYFUSS: INTRODUCING ERGONOMICS TO INDUSTRIAL DESIGN
BUTTONS: WHY BIGGER SOMETIMES IS BETTER
MILLISECONDS COUNT
BRING ON THE SCIENTISTS
“FIRST WORD AFTER THE BULLET
TABS AND OTHER KEYBOARD SHORTCUTS
PROVIDE CLEARANCE
“GO TO THE BACK OF THE LINE”
IMPROVE WORK ORGANIZATION
ERIC AND THE IRS
THE “SILENT USHER”
FLOWERS THAT BLOOM ON THE SCREEN:
A TALE FROM THE TRENCHES
CHAPTER FOUR
Convenient..
GIVING INCONVENIENCE A POSITIVE SPIN
ERIC’S ADVICE FOR THE LOVELORN
MULTIMODAL EXPERIENCES
SWITCHING ROUTINES
WHY I HATE CALLING MY BANK
SWITCHING INTERFACES
SWITCHING FROM ON-TO OFFLINE
UNFAMILIAR SITUATIONS HIGHLIGHT CONVENIENCE
PERSONAS AND OTHER USEFUL TOOLS
CONTEXT IS THE KINGDOM
MAKE EVERYTHING PEOPLE NEED AVAILABLE
“THREE CLICKS AND YOU’RE DEAD
BUYING VACUUM-CLEANER BAGS SUCKS:
A TALE FROM THE TRENCHES
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Tags: Eric Reiss, Usable Usability, Steps for Making, Stuff Better