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The Secrets of Facilitation The S M A R T Guide to Getting Results With Groups 1st Edition by Michael Wilkinson ISBN 978-0787975784 0787975788

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The Secrets of Facilitation The S M A R T Guide to Getting Results With Groups 1st Edition Michael Wilkinson Digital Instant Download

Author(s): Michael Wilkinson
ISBN(s): 9780787977450, 0787977454
Edition: 1
File Details: PDF, 2.16 MB
Year: 2004
Language: english
SKU: EB-1928044 Category: Tag:

The Secrets of Facilitation The S M A R T Guide to Getting Results With Groups 1st Edition by Michael Wilkinson – Ebook PDF Instant Download/Delivery: 978-0787975784, 0787975788
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Product details: 

ISBN 10:  0787975788

ISBN 13: 978-0787975784

Author: Michael Wilkinson

The Secrets of Facilitation delivers a clear vision of facilitation excellence and reveals the specific techniques effective facilitators use to produce consistent, repeatable results with groups. Author Michael Wilkinson has trained thousands of managers, mediators, analysts, and consultants around the world to apply the power of SMART (Structured Meeting And Relating Techniques) facilitation to achieve amazing results with teams and task forces. He shows how anyone can use these proven group techniques in conflict resolution, consulting, managing, presenting, teaching, planning, selling, and other professional as well as personal situations.

Table of contents: 

INTRODUCTION: A POWERFUL SECRET

  • Case Study: Learning the Powerful Secret

  • Secret #1: The Fundamental Secret of Facilitation

  • Case Study: The Sanitation Workers

  • Learning to Apply the Fundamental Secret

  • The Principles of SMART Facilitation

  • More Ways to Apply the Secrets

  • What This Book Will Do for You

  • Where to Start

1. WHAT IS A FACILITATED SESSION?

  • Questions Answered in This Chapter

  • When Is Facilitation Appropriate?

  • Secret #2: The Secret of When to Use Facilitation

  • Definition of a Facilitated Session

  • Responsibilities of a Facilitator

  • The Soul of a Facilitator

  • When Facilitation Is Not Appropriate

  • Applying the Secrets to Gain Buy-In to a Strategic Plan

  • Facilitator’s Checklist

2. THE SECRETS TO QUESTIONING

  • Questions Answered

  • Case Study: Starting Questions

  • The Starting Question

  • Secret #3: The Secret of the Starting Question

  • The Reacting Questions

  • Secret #4: The Secret to Guiding a Group

  • Floating an Idea

  • Secret #5: The Secret to Influencing Idea Ownership

  • Applying Questioning Techniques

  • Facilitator’s Checklist

3. THE SECRETS TO PREPARING

  • Questions Answered

  • Case Study: The Principals’ Conference

  • The 5 Ps of Preparation

  • Secret #6: The Secret to Preparation

  • Secret #7: The Secret Power of Purpose

  • Defining Product, Participants, Probable Issues, and Process

  • Managing a Sponsor

  • Applying the 5 Ps

  • Facilitator’s Checklist

4. THE SECRETS TO STARTING

  • Questions Answered

  • Case Study: Vision 2020 Kickoff

  • Opening the Session

  • Secret #8: The Secret to a Strong Opening

  • Secret #9: The Secret to Gaining Agenda Buy-In

  • Secret #10: The Secret to Using Ground Rules

  • Case Study: Avoiding the Executive Feeding Frenzy

  • Secret #11: The Secret to Parking Boards

  • Secret #12: The Secret to Effective Introductions

  • Secret #13: The Secret to Starting on Time

  • Facilitator’s Checklist

5. THE SECRETS TO FOCUSING

  • Questions Answered

  • Case Study: Facilitating a Thousand People

  • Secret #14: Using Checkpoints

  • Secret #15: Warming Up a Group

  • Secret #16: Clear Directions

  • Secret #17: Keeping a Group on Track

  • Secret #18: Effective Breakout Groups

  • Secret #19: Rotating Review

  • Facilitator’s Checklist

6. THE SECRETS TO RECORDING

  • Questions Answered

  • Case Study: Public Safety Collaborative

  • Secret #20: Knowing What to Record

  • Secret #21: Using the Power of the Pen

  • Secret #22: Keeping the Recording Concise

  • Secret #23: Avoiding Lulls While Writing

  • Additional Techniques

  • Facilitator’s Checklist

7. THE SECRETS TO INFORMATION GATHERING

  • Questions Answered

  • Case Study: The Retailing Conference

  • Gathering and Processing Functions

  • Secret #24 to #31: Gathering Facts, Categorizing, Q&A, Generating Ideas, Prioritizing, Reporting, Getting Feedback

  • Case Study: Facilitation in the Classroom

  • Facilitator’s Checklist

8. THE SECRETS TO CLOSING

  • Questions Answered

  • Case Study: Polling for Agreement

  • Secret #32 to #35: Strong Closing, Confirming Commitment, Clearing Issues, Assigning Actions

  • Evaluating and Ending the Session

  • Debriefing

  • Time Management Scenarios

  • Facilitator’s Checklist

9. THE SECRETS TO MANAGING DYSFUNCTION

  • Questions Answered

  • Case Study: The Chairman and the COO

  • Secret #36 to #41: Understanding, Preventing, Detecting, Resolving Dysfunction, Responding to the Unexpected

  • Mistakes and Attacks

  • Rewarding Functional Behavior

  • Facilitator’s Checklist

10. THE SECRETS TO CONSENSUS BUILDING

  • Questions Answered

  • Case Study: Consensus on Values

  • Secret #42 to #48: Understanding Consensus, Five-Finger Consensus, Resolving Disagreements, Weighted Scoring

  • Knowing When to Move On

  • Facilitator’s Checklist

11. THE SECRETS TO ENERGY

  • Questions Answered

  • Case Study: The Impact of Energy

  • Secret #49 to #53: The 3 Es, Starting with Energy, Adjusting to Lullaby Times, Maintaining Energy, Team Building

  • Facilitator’s Checklist

12. THE SECRETS TO AGENDA SETTING

  • Questions Answered

  • Case Study: Pay for Performance

  • Secret #54 to #58: Standard Agendas, Customizing, Developing from Scratch, Knowing the Process, Estimating Time

  • Applying Agenda Secrets

  • Facilitator’s Checklist

13. APPLYING THE SECRETS TO SPECIAL SITUATIONS

  • Questions Answered

  • Case Study: The Senator and the Chief of Staff

  • Applying the Secrets to Small and Large Groups, Conferences, Remote Participants

  • Secret #59: Facilitating Remote Participants

  • Case Study: Strategy Firm and Nonprofit

  • Secret #60: Guerrilla Facilitation

EPILOGUE

  • Reflections on Facilitation

RESOURCE GUIDE FOR FACILITATORS

  • Leadership Strategies – The Facilitation Company

  • National Facilitator Database

  • International Association of Facilitators

  • National Institute for Facilitation

  • Regional Facilitation Associations

  • Training Classes and Newsletters

  • Facilitator Certification

  • Recommended Books

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