The Purchasing of Maintenance Service Delivery in the Dutch Social Housing Sector Optimising Commodity Strategies for Delivering Maintenance Services to Tenants Volume 17 Sustainable Urban Areas 1st Edition by J.H. Van Mossel ISBN 978-1586038779 158603877X
Original price was: $50.00.$35.00Current price is: $35.00.
The Purchasing of Maintenance Service Delivery in the Dutch Social Housing Sector Optimising Commodity Strategies for Delivering Maintenance Services to Tenants Volume 17 Sustainable Urban Areas 1st Edition by J.H. Van Mossel – Ebook PDF Instant Download/Delivery: 978-1586038779, 158603877X
Full download The Purchasing of Maintenance Service Delivery in the Dutch Social Housing Sector Optimising Commodity Strategies for Delivering Maintenance Services to Tenants Volume 17 Sustainable Urban Areas 1st Edition after payment
Product details:
ISBN 10: 158603877X
ISBN 13: 978-1586038779
Author: J.H. Van Mossel
Dutch housing associations have a market share of about 33 per cent of the entire Dutch housing stock. They spent around 2.8 billion Euros a year on the maintenance of dwellings, of which external suppliers account for approximately 89 per cent. External service suppliers can as such be seen as an extension of the housing associations in fulfilling their public tasks and private objectives. Maintenance service delivery gives an opportunity for high quality interaction with tenants.At the moment maintenance service delivery appears to be of a suboptimal quality leading to a lower than potential tenant satisfaction. With this an essential part of the objectives of housing associations is not fulfilled optimally. This research reveals the essential determinants of maintenance service quality in order to promote tenant satisfaction. Commodity strategies for the purchasing of maintenance services are developed which make its optimization possible from the perspective of tenant satisfaction.
IOS Press is an international science, technical and medical publisher of high-quality books for academics, scientists, and professionals in all fields.
Some of the areas we publish in:
-Biomedicine
-Oncology
-Artificial intelligence
-Databases and information systems
-Maritime engineering
-Nanotechnology
-Geoengineering
-All aspects of physics
-E-governance
-E-commerce
-The knowledge economy
-Urban studies
-Arms control
-Understanding and responding to terrorism
-Medical informatics
-Computer Sciences
Table of contents:
1 Introduction…
1.1 The purchasing of maintenance services by Dutch housing associations
1.1.1 Introduction..
1.1.2 Housing associations
1.1.3 Housing services and markets.
1.1.4 Maintenance
1.1.5 Purchasing maintenance.
1.1.6 Purchasing process…
1.1.7 The purchasing of maintenance by Dutch housing associations
1.2 Relevance
1.2.1 Scientific relevance.
1.2.2 Societal relevance.
1.3 Problem definition.
1.3.1 The aim of this research
1.3.2 Research questions and chapters.
1.4 The research environment
References
2 Supply, rules of the game, and tools for analysis.
2.1 Introduction..
2.2 Maintenance market characteristics.
2.2.1 Maintenance services..
2.2.2 The maintenance market.
2.3 New institutional economics
2.3.1 Market problems.
2.3.2 New institutional economics
2.3.3 Transaction cost theory
2.3.4 Property rights theory
2.3.5 Agency theory
2.4 Procurement customs and regulations
2.4.1 The current application of instruments..
2.4.2 European regulations
2.4.3 Application
3 The purchasing of Dutch housing associations’ maintenance services: state of the art and a decision framework..
3.1 Introduction..
3.2 Maintenance in Dutch practice..
3.3 The purchasing of maintenance in Dutch practice.
3.4 Supplier selection..
3.5 The social rented sector in the Dutch housing market.
3.6 Maintenance services as the means to fulfil tasks
3.7 A framework for purchasing..
3.8 Discussion
References
4 Comparing housing associations with the public and private sector: retail and municipality
4.1 Introduction..
4.2 Retail.
4.2.1 Supply chain
4.2.2 Customer demands
4.2.3 How to deal with customer demands?
4.3 Dutch municipalities..
4.3.1 Authorities and organisation
4.3.2 Supply chain
4.3.3 The citizen and municipal services
4.3.4 Consumption
4.3.5 The influence of the citizen
4.4 Housing associations
4.4.1 The supply chain.
4.4.2 The tenant..
4.4.3 The market and consumption
4.5 Comparison of sectors..
4.5.1 Introduction..
4.5.2 Freedom of choice
4.5.3 Assortments.
4.5.4 Service and product delivery…
4.5.5 Value for money….
4.5.6 Share of income spent…
4.5.7 Influence on management and policy.
4.5.8 What could be learned from retail and municipalities?..
References
5 Impact of maintenance services on tenant satisfaction in social housing.
5.1 Introduction
5.1.1 Housing services.
5.1.2 Satisfaction with maintenance..
5.2 Literature review and expectations
5.3 Measures of attribute importance and impact on tenant satisfaction
5.4 Methods..
5.4.1 The questionnaire and response..
5.4.2 Regression analyses.
5.4.3 Missing data..
5.5 Results.
5.5.1 The respondents
5.5.2 Mean importance ratings and satisfaction scores
5.5.3 Top three rankings of most important maintenance services.
5.5.4 Regression analyses.
5.6 Discussion and conclusions.
5.6.1 Research question…
5.6.2 Single-family dwellings
5.6.3 Multi-family dwellings
5.6.4 Some final remarks
References
6 Securinghigh-performance maintenance service delivery
6.1 Introduction.
6.1.1 Research question
6.1.2 Performance measurement
6.2 Maintenance services….
6.2.1 Objectives of maintenance
6.2.2 Current use of performance indicators..
6.3 Maintenance services and performance measurement…..
6.3.1 Maintenance contractors and the service delivery process
6.3.2 Managing maintenance service delivery..
6.4 Determinants of maintenance service quality
6.4.1 Methods
6.4.2 Measurements.
6.4.3 Results.
6.5 Case: the ‘KWH-huurlabel’
6.5.1 The ‘KWH-Huurlabel’
6.5.2 Document study
6.5.3 Conclusions from KWH
6.6 Conclusions
6.6.1 Important determinants of maintenance service quality…
6.6.2 Performance measurement
6.6.3 KWH-huurlabel and public performance criteria.
References
7 Securing customer satisfaction through component service specifications
7.1 Introduction.
7.2 Component services and service supply chains.
7.3 The importance of specifications for ensuring customer satisfaction
7.4 Maintenance services purchased by Dutch housing associations
7.5 Research design
7.6 Results of the survey
7.6.1 Introduction.
7.6.2 Differences with regard to the character of interactions during the works….
7.6.3 Differences with regard to the need for perceived control over service delivery
7.7 Results of the document analysis..
7.7.1 Introduction.
7.7.2 Maintenance of heating and water systems
7.7.3 Exterior paintwork..
7.7.4 Tenants’ priorities versus specifications.
7.8 Conclusions and discussion..
7.9 Managerial implications
7.10 Limitations and future research
References
8 The end-customer focus of maintenance service specifications for purchasing..
8.1 Customer-oriented specifications
8.1.1 Introduction
8.1.2 Purchasing documents
8.1.3 Buyers and tenants…
8.1.4 Survey method and data.
8.2 Results..
8.2.1 Maintenance types and documents.
8.2.2 Documents and determinants of maintenance service quality
8.2.3 Types of maintenance and quality of service determinants
8.3 Conclusions and recommendations
8.3.1 Conclusions
8.3.2 Recommendations.
References
9 Optimising commodity strategies
9.1 Introduction..
9.2 Execution requirements..
9.2.1 Introduction..
9.2.2 The choice of performance requirements
9.2.3 The form of performance indicators..
9.2.4 Adapting specifications to suppliers’ qualities.
9.2.5 Rational decision-making and specifying maintenance services..
9.2.6 Giving extra emphasis to performance requirements.
9.3 Suitability requirements
9.3.1 Introduction….
9.3.2 Maintenance service suppliers’ resources.
9.3.3 Supplier selection as means of limiting opportunistic behaviour
9.3.4 What can be demanded from the maintenance firm?.
9.4 Award criteria.
9.5 The relationship between the housing association and the maintenance service supplier
9.5.1 Introduction..
9.5.2 Using coordination mechanisms to optimise service quality
9.5.3 The choice of the most suitable coordination mechanism
9.5.4 Limiting agency risks
9.5.5 Limiting opportunism risks
9.6 Contractual incentives
9.6.1 Introduction…
9.6.2 Transaction-specific investments
9.6.3 Price premiums..
9.7 The core competence approach and insourcing
9.8 Conclusions
References
10 Conclusions and recommendations
10.1 Introduction.
10.2 Findings
10.2.1 Goals for purchasing maintenance services
10.2.2 Characteristics of the housing association and its customers.
10.2.3 Characteristics of the maintenance sector
10.2.4 Regulatory purchasing requirements..
10.2.5 Maintenance services and tenant preferences
10.2.6 Characteristics of the maintenance service and the implications for commodity strategy development.
10.2.7 Optimisation of the commodity strategy
10.2.8 Differentiated approaches..
10.3 Policy and managerial recommendations
10.4 Recommendations for further research..
People also search for:
the purchasing of maintenance service
the purchase of maintenance repair and overhaul mro supplies
the purpose of good maintenance is to
the vehicle maintenance shop needs five sheets of black foam
the purchase of maintenance repair and overhaul (mro) supplies
Tags: Van Mossel, The Purchasing of Maintenance, Service Delivery, Dutch Social Housing