The ITIL V3 Factsheet Benchmark Guide An Award Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management Second Edition by Ivanka Menken, Gerard Blokdijk, Claire Engle ISBN 0980438802 9780980438802

The ITIL V3 Factsheet Benchmark Guide An Award Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management Second Edition by Ivanka Menken, Gerard Blokdijk, Claire Engle – Ebook PDF Instant Download/Delivery:   0980438802, 9780980438802
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Product details: 

ISBN 10:  0980438802

ISBN 13: 9780980438802

Author:  Ivanka Menken, Gerard Blokdijk, Claire Engle

New ITIL V3! Real-life use, insights and applications for all ITIL V3 processes * 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps and 29 other diagrams * 150 hours of work poured into 132 pages of real life data for this Guide. Known as the “ITIL V3 Encyclopedia,” The Guide brings you exclusive data for all ITIL V3’s 19 processes, plus implementation advice, supporting info and related processes help into one handy Guide for you. Use the 51 MindMaps and 19 tables of ITIL data to: * Compare your ITIL approach to your competitors’ and best practice * (Re)design your ITIL processes and activities to improve results — based on The new extensive MindMaps * Get more insight in the processes activities * Convince your boss (or client) to OK your implementation ideas and budget * Discover if the new ITIL processes and activities or other advanced tactics are worth applying for your organization * Find out how relations between processes differ by process (lots of data.)

Table of contents: 

Service Strategy Processes

• Financial Management for IT Services

• Service Portfolio Management

• Demand Management

Service Design Processes

• Service Catalogue Management

• Service Level Management

• Capacity Management

• Availability Management

• IT Service Continuity Management

• Information Security Management

• Supplier Management

Service Transition Processes

• Transition Planning and Support

• Change Management

• Service Asset and Configuration Management

• Release and Deployment Management

• Service Validation and Testing

• Evaluation

• Knowledge Management

Service Operation Functions

• Service Desk Function

• Technical Management Function

• IT Operations Management Function

• Application Management Function

Service Operation Processes

• Event Management

• Incident Management

• Request Fulfillment

• Problem Management

• Access Management

Continual Service Improvement (CSI) Processes

• The 7-Step Improvement Process

• Service Measurement and Reporting

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Tags: Ivanka Menken, Gerard Blokdijk, Claire Engle, The ITIL V3, An Award Winning, On Achieving, Foundation Certification