Rethinking Patient Safety 1st Edition by Suzette Woodward ISBN 978-1498778541 1498778542
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Product details:
ISBN 10: 1498778542
ISBN 13: 978-1498778541
Author: Suzette Woodward
The vast majority of healthcare is provided safely and effectively. However, just like any high-risk industry, things can and do go wrong. There is a world of advice about how to keep people safe but this delivers little in terms of changed practice.
Written by a leading expert in the field with over two decades of experience, Rethinking Patient Safety provides readers with a critical reflection upon what it might take to narrow the implementation gap between the evidence base about patient safety and actual practice. This book provides important examples for the many professionals who work in patient safety but are struggling to narrow the gap and make a difference in their current situation.
It provides insights on practical actions that can be immediately implemented to improve the safety of patient care in healthcare and provides readers with a different way of thinking in terms of changing behavior and practices as well as processes and systems.
Suzette Woodward shares lessons from the science of implementation, campaigning and social movement methods and offers the reader the story of a discovery. Her team has explored an approach which could profoundly affect the safety culture in healthcare; a methodology to help people talk to each other and their patients and to listen through facilitated safety conversations. This is their story.
Table of contents:
1 Patient Safety.
What Is Patient Safety?.
Pioneers
Over One Hundred Years Later.
Suggested Reading
2 The Scale of the Problem.
Suggested Reading
3 A Culture of Learning.
Are We Learning from Harm?
Learning the Johns Hopkins Way
Impact on Patients and Their Families: Sam’s Story
Failing to Learn: My Own Story.
Suggested Reading
4 Systems Approach to Safety
Understanding the Basics of a Safer System
Learning from Other High-Risk Industries
Resilience
Safety I and Safety II
Standardisation.
Human Factors.
Shifting from ‘One Size Fits All’ to an Intelligent
Approach to Risk
Suggested Reading
5 The Right Culture for Safety
The Just Culture
Human Error
Risky Behaviour.
Reckless Behaviour.
Suggested Reading
6 Learning or Counting from Incidents.
Incident Reporting
Learning from Incident Reporting.
Performance Management
Quality of Reports….
The Truth…
What Can Be Done Differently for Incident Reporting?.
7 Relegated to the Back Office
Risk Management and Incident Investigation
Incident Investigation.
Suggested Reading
8 The Impact on Front-Line Workers.
Reflective Observation
Bob’s Story
Kimberley’s Story
Richie’s Story..
Suggested Reading
9 The Implementation Challenge.
Just Do It ..
Seven Steps….
Vincristine Error
To Checklist or Not to Checklist.
Suggested Reading
10 Implementation: The Way Forward
What Can We Do Differently for Implementation?..
Factors That Hinder and Help.
Suggested Reading
11 The Next Fifteen Years and Beyond.
Not Alone
How Did We Get Here?
12 Sign Up to Safety
Creating a New Movement
What Have We Learnt So Far?
13 Enlightenment
Profound Simplicity.
Our Throughline.
Our Solution for Change Is Conversations.
14 An Evolving Concept.
Good Conversations..
A Variety of Methodologies: The World Café Story
Methods Used to Date for Patient Safety Conversations.
Factors That Hinder a Good Conversation
Suggested Reading
15 Facilitated Conversations.
Facilitated Conversations to Narrow the
Implementation Gap.
Trio Methodology.
Quad Methodology
Fishbowl Methodology
Small Group Conversations.
Large Group Conversations
What Wa Hous Laornt
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