Knowledge Management 1st Edition by Elias Awad, Hassan Ghaziri ISBN 978-0130348203 0130348201
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Product details:
ISBN 10: 0130348201
ISBN 13: 978-0130348203
Author: Elias M. Awad, Hassan Ghaziri
Table of contents:
Part I: The Basics
What Is Knowledge Management? (1/2)
What Is Knowledge Management? (2/2)
Why Knowledge Management?
How It Came About (1/2)
How It Came About (2/2)
KM Myths
KM Life Cycle
Implications for Knowledge Management
Summary
Terms to Know
Knowledge Exercises
References
Chapter 2: Understanding Knowledge
In a Nutshell
Definitions
Cognition and Knowledge Management
Data, Information, and Knowledge (1/2)
Data, Information, and Knowledge (2/2)
Types of Knowledge (1/2)
Types of Knowledge (2/2)
Expert Knowledge
Human Thinking and Learning
Learning by Example
Summary
Terms to Know
Knowledge Exercises
Chapter 3: Knowledge Management Systems Life Cycle
In a Nutshell
Challenges in Building KM Systems
Conventional Versus KM System Life Cycle
Knowledge Management System Life Cycle (KMSLC) (1/4)
Knowledge Management System Life Cycle (KMSLC) (2/4)
Knowledge Management System Life Cycle (KMSLC) (3/4)
Knowledge Management System Life Cycle (KMSLC) (4/4)
Implications for Knowledge Management
Summary
Terms to Know
Knowledge Exercises
References
Part II: Knowledge Creation and Capture
In a Nutshell
Nonaka’s Model of Knowledge Creation and Transformation
Knowledge Architecture (1/4)
Knowledge Architecture (2/4)
Knowledge Architecture (3/4)
Knowledge Architecture (4/4)
Implications for Knowledge Management
Summary
Terms to Know
Test Your Understanding
Knowledge Exercises
References
Chapter 5: Capturing Tacit Knowledge
In a Nutshell
What Is Knowledge Capture?
Evaluating the Expert (1/2)
Evaluating the Expert (2/2)
Developing a Relationship with Experts
Fuzzy Reasoning and the Quality of Knowledge Capture
The Interview As a Tool
Guide to a Successful Interview (1/2)
Guide to a Successful Interview (2/2)
Rapid Prototyping in Interviews
Implications for Knowledge Management
Summary
Terms to Know
Knowledge Exercises
References
Chapter 6: Other Knowledge Capture Techniques
In a Nutshell
On-Site Observation
Brainstorming
Protocol Analysis
Consensus Decision Making
The Repertory Grid
Nominal Group Technique (NGT)
The Delphi Method
Concept Mapping
Blackboarding
Implications for Knowledge Management
Terms to Know
Knowledge Exercises
References
Part III: Knowledge Codification and System Implementation
In a Nutshell
Why Codify?
Modes of Knowledge Conversion
How to Codify Knowledge
Codifying Tacit Knowledge
Codification Tools and Procedures (2/3)
Codification Tools and Procedures (3/3)
The Knowledge Developer’s Skill Set
Implications for Knowledge Management
Summary
Terms to Know
Test Your Understanding
References
Chapter 8: System Testing and Deployment
In a Nutshell
Quality and Quality Assurance
Knowledge Testing
Approaches to Logical Testing
Inconsistent Knowledge
Managing the Testing Phase
KM System Deployment
Organizational Factors
User Training and Deployment
Postimplementation Review
Security Considerations
Summary
Terms to Know
Knowledge Exercises
References
Chapter 9: Knowledge Transfer and Knowledge Sharing
In a Nutshell
Transfer Methods (1/2)
Transfer Methods (2/2)
Role of the Internet in Knowledge Transfer
Implications for Knowledge Management
Terms to Know
References
Chapter 10: Knowledge Transfer in the E-World
The E-World (1/2)
The E-World (2/2)
E-Business (1/2)
E-Business (2/2)
Implications for Knowledge Management
Summary
Terms to Know
Test Your Understanding
References
Part IV: KM System Tools and Portals
In a Nutshell
Data Visualization
Business Applications
Association Rules
Classification Trees
Decision for Granting a Loan
Summary
Terms to Know
Test Your Understanding
References
Chapter 12: Data Mining-Knowing the Unknown
In a Nutshell
Definitions
Business Drivers
Technical Drivers
Evolution of the Decision-Making Architecture
Data Management
Taking Action and Deployment
Role of DM in Customer Relationship Management
Implications for Knowledge Management
Summary
Test Your Understanding
Knowledge Exercises
References
Selected Web Sites
Chapter 13: Knowledge Management Tools and Knowledge Portals
In a Nutshell
Illustration
The Business Challenge (1/2)
The Business Challenge (2/2)
Knowledge Portal Technologies (1/2)
Knowledge Portal Technologies (2/2)
Implications for Knowledge Management
Summary
Terms to Know
Test Your Understanding
References
Part V: Ethical, Legal, and Managerial Issues
In a Nutshell
Knowledge Owners
Legal Issues (1/2)
Legal Issues (2/2)
The Ethics Factor (1/2)
The Ethics Factor (2/2)
Improving the Climate
Implications for Knowledge Management
Summary
Terms to Know
Knowledge Exercises
References
Chapter 15: Managing Knowledge Workers
In a Nutshell
Business Roles in the Learning Organization
Work Adjustment and the Knowledge Worker
Technology and the Knowledge Worker
Knowledge Worker’s Skills
Role of the CKO
Managerial Considerations
Managing Knowledge Projects
Implications for Knowledge Management
Summary
Terms to Know
Test Your Understanding
Epilogue: What More Do We Need to Know?
The Shareability Factor
The Human Element
There Is More to Know
The Social Factor
One Final Note
References
Index (1/2)
Index (2/2)
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