ISO 9001 2008 for Small and Medium Sized Businesses 2nd Edition by Denise Robitaille ISBN 0873897927 978-0873897921
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ISO 9001 2008 for Small and Medium Sized Businesses 2nd Edition by Denise E. Robitaille – Ebook PDF Instant Download/Delivery: 0873897927, 978-0873897921
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Product details:
ISBN 10: 0873897927
ISBN 13: 978-0873897921
Author: Denise E. Robitaille
Table of contents:
Chapter 1 ISO 9001 and Small and Medium-Sized Businesses
What Is ISO 9001
What Do We Mean by “Small and Medium-Sized”
Why 9001
A Few Words about Registrars
Getting Going
Chapter 2 Overview of ISO 9001:2008
The Quality Management Principles
Overview of ISO 9001:2008
Chapter 3 ISO 9001:2008 Introduction
0.1 General
0.2 Process Approach
0.3 Relationship to ISO 9004
0.4 Compatibility with Other Management Systems
Chapter 4 ISO 9001:2008 Sections 1, 2, and 3
Section 1: Scope
Section 2: Normative Reference
Section 3: Terms and Definitions
Chapter 5 ISO 9001:2008 Section 4
4.1 General Requirements
4.2 Documentation Requirements
Chapter 6 ISO 9001:2008 Section 5
5.1 Management Commitment
5.2 Customer Focus
5.3 Quality Policy
5.4 Planning
5.5 Responsibility, Authority, and Communication
5.6 Management Review
Chapter 7 ISO 9001:2008 Section 6
6.2 Competence, Training, and Awareness
6.3 Infrastructure and 6.4 Work Environment
Chapter 8 ISO 9001:2008 Section 7
7.1 Planning for Product Realization
7.2 Customer-Related Processes
7.3 Design and Development
7.4 Purchasing
7.5 Production and Service Provision
7.6 Control of Monitoring and Measurement Equipment
Chapter 9 ISO 9001:2008 Section 8
8.2 Monitoring and Measurement
8.3 Control of Nonconforming Product
8.4 Analysis of Data
8.5 Continual Improvement
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Denise Robitaille,ISO 9001 2008,Small and Medium