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Client Service Excellence The 10 Commandments 1st Edition by Larry O’Sullivan ISBN 1869221591 9781869221591

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Client Service Excellence The 10 Commandments 1st Edition Larry O’Sullivan Digital Instant Download

Author(s): Larry O’Sullivan
ISBN(s): 9781869222222, 1869222229
Edition: 1
File Details: PDF, 6.33 MB
Year: 2010
Language: english
SKU: EB-51429796 Category: Tag:

Client Service Excellence The 10 Commandments 1st Edition by Larry O’Sullivan – Ebook PDF Instant Download/Delivery: 1869221591, 9781869221591
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Product details: 

ISBN 10: 1869221591

ISBN 13:  9781869221591

Author:  Larry O’Sullivan

​”Client Service Excellence: The 10 Commandments” is a book by Larry O’Sullivan, published in 2010 by Knowres Publishing in Randburg, South Africa. The book offers practical tips, concepts, and solutions aimed at enhancing client service excellence. It is organized into ten commandments, each addressing a key aspect of effective client service. While the specific titles of these commandments are not provided in the available sources, the book serves as a valuable resource for professionals seeking to improve their client relations and service delivery.

Table of contents: 

CHAPTER 1: YOU DON’T HAVE TO BE A GURU – JUST LIVE LIKE ONE
CHAPTER 2: WHAT WORKS FOR YOU
CHAPTER 3: FIRST IMPRESSIONS – LAST IMPRESSIONS
CHAPTER 4: WHAT IS CLIENT SERVICE EXCELLENCE
CHAPTER 5: LOYALTY AND RETENTION OF CLIENTS
CHAPTER 6: BARRIERS TO CLIENT SERVICE EXCELLENCE
CHAPTER 7: A SUPPORT BASE

CHAPTER 8: THE THREE PRINCIPLES TO CLIENT SERVICE EXCELLENCE

CHAPTER 9: THE 10 COMMANDMENTS TO CLIENT SERVICE EXCELLENCE

CHAPTER 10: COMMANDMENT NUMBER ONE: POSITIVE AND HELPFULATTITUDE

CHAPTER 11: COMMANDMENT NUMBER TWO: VALUES

CHAPTER 12: COMMANDMENT NUMBER THREE: PASSION FOR SERVICE
CHAPTER 13: COMMANDMENT NUMBER FOUR: GO THE EXTRA MILE

CHAPTER 14: COMMANDMENT NUMBER FIVE: BE A WORLD-CLASSLISTENER
CHAPTER 15: COMMANDMENT NUMBER SIX: BEST ADVICE, BEST VALUe
CHAPTER 16: COMMANDMENT NUMBER SEVEN: DO WHAT YOU SAY YOUARE GOING TO DO
CHAPTER 17: COMMANDMENT NUMBER EIGHT: STAY IN CONSTANTCONTACT
CHAPTER 18: COMMANDMENT NUMBER NINE: IMPORTANCE ANDUNIQUENESS
CHAPTER 19: COMMANDMENT NUMBER TEN: TREAT THE CLIENT ASYOU LIKE TO BE TREATED
CHAPTER 20: DEALING WITH ANGRY OR UPSET CLIENTS
CHAPTER 21: TIPS ON E-MAIL COMMUNICATION

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Tags: Larry O’Sullivan, Client Service, The 10 Commandments