Business Process Management Practical Guidelines to Successful Implementations 1st Edition by John Jeston, Johan Nelis ISBN 0750669217 9780750669214

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Product details:

ISBN 10: 0750669217 

ISBN 13: 9780750669214

Author: John Jeston, Johan Nelis

Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization. This book also gives Business Process Management practitioners a framework and a set of tools and techniques that provide a practical guide to successfully implementing Business Process Management projects and provides a holistic approach and the necessary details to deliver a Business Process Management project.

Business Process Management: Practical Guidelines to Successful Implementations delivers:

* a proven in-depth step-by-step framework for the Business Process Management practitioner.

* insights into how to embed Business Process Management within an organization to ensure a continuous business process involvement culture.

* practical tools, explanations and assistance in the successful implementation of a BPM project.

* more than 50 case studies to illustrate various steps and aspects of the framework.

* an overall view and understanding of Business Process Management and the move towards a process-centric organization.

* Encompasses best practices and an overview of the most important tools and methods
* An in -depth framework for the Business Process Management practitioner.
* Insights into how to embed Business Process Management within an organization to ensure a continuous business process improvement culture.
* Practical tools, explanations and assistance in the successful implementation of a BPM project.
* Includes in excess of 50 case studies to illustrate various points in the book.

Table of contents:

Part I: Frequently Asked Questions

1. How can we demystify business process management?
2. What is business process management?
3. Why is it important to improve business processes before automating them?
4. When should you do BPM: what are the main drivers and triggers?
5. Who should be involved in BPM?
6. Why are organizational strategy and process architecture important in BPM implementation?
7. How do you sell BPM technology to the organization?
8. What are the critical success factors in a BPM project?
9. What are the critical implementation aspects for a BPM solution?
10. Why do you need a structured approach to implementing BPM?

Part II: The Framework
11. Framework overview
12. Guidelines on how to use the framework
13. Organization strategy phase
14. Process architecture phase
15. Launch pad phase
16. Understand phase
17. Innovate phase
18. People phase
19. Develop phase
20. Implement phase
21. Realize value phase
22. Sustainable performance phase
23. Essentials introduction
24. Project management
25. People change management
26. Leadership

Part III: BPM and the Organization
27. BPM maturity
28. Embedding BPM within the organization

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Tags: John Jeston, Johan Nelis, Business Process Management, Practical Guidelines, Successful Implementations