Building Customer Based Project Organizations 1st Edition by Jeffrey Pinto, Pekka Rouhiainen ISBN 0471385093 978-0471385097
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Product details:
ISBN 10: 0471385093
ISBN 13: 978-0471385097
Author: Jeffrey K. Pinto, Pekka Rouhiainen
How to Ensure That the Customer Is Truly Your Number One Priority
How do winning organizations such as General Electric, Ericsson, and Nokia use project management to reduce time to market, trim inventory and supplier costs, and minimize obsolescence in their product lines? Why do so many companies fail when trying to do the same?
In Building Customer-Based Project Organizations, two inter-nationally recognized project management gurus reveal the secrets behind these fabulous successes. Jeffrey Pinto and Pekka Rouhiainen demonstrate that building and maintaining long-term customer relationships is the key to successful project management, offering a method and an implementation strategy that companies can use to streamline their development and supply chain operations.
This manual for success shows project managers how to:
Place the customer at the center of the company’s operational strategy
Use customer needs to drive project development and supply chain management
Deliver greater value to the customer and the business
Increase efficiency, responsiveness, and profitability
By following the clearly stated principles and methodology presented in Building Customer-Based Project Organizations, companies in any business sector can “get it right” the first time and build long-term customer relationships that will continue to increase profitability far into the future.
Table of contents:
Chapter One: Why a Customer-Based Approach Matters
Chapter Two: Background – The Challenge of Project-Based Work
Chapter Three: What Is Project Success and Failure?
Chapter Four: Project Critical Success Factors
Chapter Five: Managing the Supply Chain for Projects
Chapter Six: Value Chains and Projects
Chapter Seven: Project Stakeholder Analysis
Chapter Eight: Creating Customer-Based Project Organizations
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Tags: Jeffrey Pinto, Pekka Rouhiainen, Building Customer, Based Project Organizations