Building a Global Learning Organization Using TWI to Succeed with Strategic Workforce Expansion in the LEGO Group 1st Edition by Patrick Graupp, Gitte Jakobsen, John Vellema ISBN 9781482213638 148221363X

Building a Global Learning Organization Using TWI to Succeed with Strategic Workforce Expansion in the LEGO Group 1st Edition by Patrick Graupp, Gitte Jakobsen, John Vellema  – Ebook PDF Instant Download/Delivery: 9781482213638, 148221363X
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Product details: 

ISBN 10: 148221363X

ISBN 13: 9781482213638

Author: Patrick Graupp, Gitte Jakobsen, John Vellema

Building a Global Learning Organization: Using TWI to Succeed with Strategic Workforce Expansion in the LEGO® Group describes how a multinational company developed a global structure for learning based on the TWI (Training Within Industry) program to create and sustain standardized work across multiple language and cultural platforms. In this book, Shingo Prize-winning author Patrick Graupp collaborates with two practitioners who performed the planning and implementation of the LEGO Group’s worldwide Learning Organization.

The book outlines the organizational and planning models used by the LEGO Group to create the internal ability to give and receive tacit skills and knowledge. Describing how and why TWI is used as the foundation for success in knowledge transfer across diverse languages and cultures, it provides step-by-step guidance on how to establish a solid organizational foundation for your own Learning Organization.

Providing expert insight into the work of culture change, the book explains how to work with people to create motivation for moving to a new system of learning. It details the critical elements that made the implementation at the LEGO Group a success, identifies the stumbling blocks they encountered along the way, and explains how they were overcome. Case studies describe in detail what these efforts looked and felt like in actual application.

The TWI program has long been recognized for its ability to generate results. After reading this book, you will gain valuable insight into how your organization―whether large or small, national or international―can integrate this timeless tool into your operating structure and your daily culture.

Table of contents: 

LAYING THE GROUNDWORK

• Setting the Course

  • Introduction

  • The Need for Change

  • Strategic Capability Building

    • Building the Molders of Tomorrow

    • “And Notice Nothing Else but the Language and the Local Temperature”

  • Growth Creates Need for Training

    • Laying the Foundation for a Global Learning Center

• Preparing for the Global Pilot Project

  • Introduction

  • Pilot Project Team

    • Sponsor

    • Steering Team

    • Project Manager

    • Key Stakeholders

    • The Pilot Project Team

      • Learning Center Track

      • Operations Track

  • Pilot Project Description

    • Background

    • Objective

  • Needs Analysis

    • Visit to LEGO Operations Mexico

    • The Hungarian Phone Calls

    • Discussions in Denmark

    • Summary of Local Visits

  • Selecting the Pilot Case

• Setting the Foundations for Moving Forward

  • Introduction

  • First Draft of the Training Organization

  • Choosing the Training Within Industry Program: Why Job Instruction?

  • The Link between Job Instruction and Lean

    • A Strong Lean Foundation

  • The Standardized Work Development Model

    • Prework

    • Establishment of Global Trainer Team

    • Development of Global Training Standards

    • Training Locals in the New Standard

    • Establishment of a Follow-Up and Process Confirmation Process

    • Establishment of Continuous Improvement Structure

THE GLOBAL PILOT PROJECT

• Testing the Global LEGO Training Organization and TWI JI

  • Introduction

  • Reactions to the Change

  • Learning How to Make Job Breakdowns

    • Facilitating the Development of Important Steps

    • Facilitating the Development of Key Points

    • Finding Key Points: A Great Learning Experience

  • First Workshop: Hungary

  • The Workshops

    • Cultural Introduction

      • Social Event

    • “Homework” Periods

  • The Workshops

    • Introduction

    • Workshop 1: Mexico

      • Operations Track (Functional Area Master Trainers and Global Job Trainers)

      • Standardized Work Chart

      • TWI Job Instruction 10-Hour Class

      • Videoconference Wrap-Up

    • Workshop 2: Denmark

      • The Whole Team: Cultural Training

      • TWI Introduction to Stakeholders

      • Learning Center Track

      • Operations Track

    • Workshop 3: Hungary

      • Coaching the TWI Job Instruction Four-Step Method

      • The Whole Team

      • Learning Center Track

      • Operations Track

    • Workshop 4: Denmark

      • The Whole Team

      • Sudden Realization

      • Learning Center Track

      • Operations Track (Global Job Trainers)

      • Testing the Job Breakdown with Relevant Stakeholders

    • Workshop 5: Mexico

      • The Whole Team

      • Learning Center Track

      • Operations Track (Global Job Trainers)

      • Operations Track (Functional Area Master Trainers)

    • Workshop 6: Hungary

  • Approval of the Pilot Project

  • From Global Pilot Project to Local Anchoring

    • Different Needs

    • Molding Hungary

    • Molding Mexico

    • Molding Denmark

    • General Notes on the Local Implementations

CREATING THE GLOBAL LEGO TRAINING ORGANIZATION

• Building the Organization

  • Introduction

  • Roles in the Training Organization

    • Being a Trainer Is a Role—Not a Position

    • Trainer Roles and Responsibilities

    • Who Wants to Be a Trainer?

  • Building Up the Training Organization: Selection Process

    • How to Spot Trainer Talents in the Organization

      • Cognitive Skills

      • Communication Skills

      • Social Attitude

      • Confidence and Leadership

      • Work Attitude

      • Questioning Nature

    • The Interview

    • Practical Exercise 1

    • Practical Exercise 2

  • Onboarding Process

  • Development Process

    • Job Instruction

    • Training and Learning Skills Course

      • Module 1: Adult Learning

      • Module 2: DiSC Introduction

      • Module 3: Communication and Feedback (4 Hours)

      • Module 4: Training Challenges

    • Building Cultural Competencies

    • English Skills

  • Evaluation Process

  • Learning Points: Building the Training Organization

• Learning Tools and Methodologies

  • Introduction

  • Competency Overview and Learning Objectives

    • Learning Objectives

  • Skills Matrix

    • Helping Questions

  • Individual Training Plan

  • Evaluation

  • Learning Methodologies

    • On-the-Job Training: Job Instruction

    • Challenges to Shop Floor Training

    • Classroom Training

      • Classroom Training in Material Knowledge

    • e-Learning

ROLLOUT

• Sustaining the Effort and Growing the Future

  • From Pilot Project to Program Management

  • Job Relations Implementation

  • Rollout in Asia

    • Insight from the Mexico Experience

    • Training Approach

• In Their Own Words: Case Studies from the Implementation

  • Introduction

  • Ericka Hernandez: New to the Learning Center in Mexico

  • Fruzsina Veress: Leadership and Implementation in Hungary

  • Pavel Kroupa: Key Roles and Collaboration in TWI Implementation in the Czech Republic

    • Collaboration with Top Management

    • Collaboration with Production Management

  • Ole Therkelsen: Mold Manufacturing in Mexico

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Tags: Patrick Graupp, Gitte Jakobsen, John Vellema, a Global Learning, Organization Using TWI