Baldrige Award Winning Quality How to Interpret the Baldrige Criteria for Performance Excellence 18th Edition by Mark Graham Brown ISBN 9781439893821
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Product details:
ISBN 13: 9781439893821
Author: Mark Graham Brown
Table of contents:
Introduction
Understanding the Malcolm Baldrige National Quality Award
Preparing an application for the Baldrige Award
Key themes and relationships Among the criteria
Understanding the Baldrige Award Scoring Scale
Interpreting the Criteria for the Organizational Profile
Interpreting the Criteria for Leadership (1)
Interpreting the Criteria for Strategic Planning (2)
Interpreting the Criteria for Customer and Market Focus (3)
Interpreting the Criteria for Measurement, Analysis, and Knowledge Management (4)
Interpreting the Criteria for Human Resource Focus (5)
Interpreting the Criteria for Process Management (6.0)
Interpreting the Criteria for Business Results (7.0)
Preparing for a Site Visit
Using a Baldrige Assessment as a Strategic Planning tool
Further Readings
Appendix A: State Awards Based on the Baldrige Criteria
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Mark Graham Brown,Baldrige Award,Interpret the Baldrige