The Handbook for Working with Difficult Groups 1st Edition by Sandy Schuman ISBN 978-0470190388 0470190388
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Product details:
ISBN 10: 0470190388
ISBN 13: 978-0470190388
Author: Sandy Schuman
WE’VE ALL EXPERIENCED the challenges associated with working with groups, but The Handbook for Working with Difficult Groups turns the idea of “difficult groups” on its head. Rather than view groups as inherently difficult, it looks at the factors that make working with groups difficult. Individual chapters focus on challenges such as involving dissenters, building external perspectives, reducing complaining, adapting to cultural differences, incorporating diversity, facilitating inclusion, working virtually, resolving identity-based conflict, transforming unproductive behavior patterns, preventing workplace harassment, and strengthening accountability.
The book first provides a framework for thinking systemically about the many and varied ways in which working with a group can be difficult. Building on that framework, the contributors each address three basic issues:
How the group is difficulta description of a real group and the observable phenomena that reflect the group’s difficulty.
Why the group is difficultan exploration of the underlying causes of the difficulty.
What you can do about itwhat you can do as a group facilitator, leader, or member to help the group.
Table of contents:
Chapter 1. Keeping Difficult Situations from Becoming Difficult Groups
Marvin Weisbord and Sandra Janoff
Chapter 2. Building an External Focus: Avoiding the Difficulties on an In-grown Team
Deborah Ancona and David F. Caldwell
Chapter 3. The Downside of Communication: Complaining Cycles in Group Discussions
Nale Lehmann-Willenbrock and Simone Kauffeld
Chapter 4. Facilitating Multicultural Groups
Donna Rae Scheffert and Mary Laeger-Hagemeister
Chapter 5. Interpersonally Hostile Work Groups: Precipitating Factors and Solutions
Jana L. Raver and Ingrid C. Chadwick
Chapter 6. Diversity by Design: Creating Cognitive Conflict to Enhance Group Performance
Michael Cassidy
Chapter 7. Facilitating Inclusion: Study Circles on Diversity and Student Achievement
Mark A. Clark and John Landesman
Chapter 8. Overcoming Sources of Irrationality That Complicate Working in Decision-Making Groups
Dennis S. Gouran
Chapter 9. Working Without Rules: A Team in Need of a Different Picture
Ann Lukens
Chapter 10. Interaction Archetypes: Keys to Group Difficulty and Productivity
Steven Ober
Chapter 11. Virtual Teams: Difficult in All Dimensions
Thomas A. O’Neill and Theresa J. B. Kline
Chapter 12. Politics of the Arts: Challenges in Working with Nonprofit Boards
Richard W. Sline and Anna C. Boulton
Chapter 13. Competitive Group Interactions: Why They Exist and How to Overcome Them
Taya R. Cohen, Brian P. Meier, Verlin B. Hinsz, and Chester A. Insko
Chapter 14. Active Facilitation: How to Help Groups Break Through “Mutual Stalemate”
Celia Kirwan and Wes Siegal
Chapter 15. Mediating History, Making Peace: Dealing with the “Messy” Stuff in the Conciliation Process
Dagmar Kusa, Adam Saltsman, and Philip Gamaghelyan
Chapter 16. Deep Democracy: Multidimensional Process-Oriented Leadership
Stanford Siver
Chapter 17. Authentic Relationships and Collective Psychological Capital
Füsun Bulutlar
Chapter 18. How Leaders Can Make Diverse Groups Less Difficult: The Role of Attitudes and Perceptions of Diversity
Astrid C. Homan and Karen A. Jehn
Chapter 19. The Hero’s Journey: Helping Inflexible Groups—and Inflexible Facilitators—Get Unstuck
Carol Sherriff and Simon Wilson
Chapter 20. Difficult Groups or Difficult Facilitators? Three Steps Facilitators Can Take to Make Sure They Are Not the Problem
Glyn Thomas
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