The Facilitator Excellence Handbook 2nd Edition by Fran Rees – Ebook PDF Instant Download/Delivery: 0787970700, 978-0787970703
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Product details:
ISBN 10: 0787970700
ISBN 13: 978-0787970703
Author: Fran Rees
This is the thoroughly revised and updated edition of the best-selling The Facilitator Excellence Handbook. Written for both new and experienced facilitators, the second edition of The Facilitator Excellence Handbook offers a comprehensive guide for understanding the full range of skills, processes, and knowledge needed to become an effective facilitator. The book addresses a variety of facilitation opportunities, challenges, and problems and also contains
- A variety of verbal and nonverbal facilitation techniques
- Step-by-step facilitation processes and tools
- Information on how to facilitate conflict resolution in groups and how to facilitate difficult situations
- Instructions for designing and leading group work
- Examples of how various levels of facilitator competency are called for in different types of groups
- Techniques for facilitating meetings, teams, virtual teams, and organization-wide projects
- Discussions on the art of facilitating and what makes a great facilitator
The Facilitator Excellence Handbook 2nd Table of contents:
PART 1: Overview of Facilitation
Chapter 1: Facilitation in Organizations Today
- Benefits of Facilitation
- Goals of an Effective Facilitation
- Facilitation Applied
- Facilitation and Leadership
- A Vision for the Future
Chapter 2: Role of the Facilitator
- Manager of Group Process
- Responsibilities of a Facilitator
- The Evolving Role of the Facilitator
- Humanizing the Workplace
PART 2: Basic Facilitation Skills
Chapter 3: Verbal Techniques: What to Say
- Asking Questions
- Probing
- Paraphrasing
- Redirecting Questions and Comments
- Referencing Back
- Giving Positive Reinforcement
- Including Quieter Members
- Encouraging Divergent Views
- Shifting Perspective
- Summarizing
- Bridging
Chapter 4: Nonverbal Techniques: What to Do
- Active Listening
- Voice
- Eye Contact
- Attentiveness
- Facial Expressions
- Silence
- Body Language
- Position and Movement in the Room
- Distracting Habits
- Enthusiasm
- Dress
Chapter 5: Recording Techniques
- Why Record?
- What to Record
- Using Flip Charts
- Using Someone Else to Record
- Role of the Recorder
- Ownership of the Flip Charts
- Other Uses for Flip Charts
- Organizing and Handling Flip Charts
- The Art of Charting
- Flip-Chart Equipment and Supplies
Chapter 6: Reading the Group
- How to Read the Group
- Group Dynamics
Chapter 7: Facilitating Consensus
- Understanding Consensus
- Problems with Consensus
- The Flow of Consensus
PART 3: Facilitator Methods and Tools
Chapter 8: Generating and Organizing Material
- Brainstorming
- Structured Round
- T-Chart
- Affinity Diagram
- Fishbone Diagram
- Timeline
- Flow Chart
- Matrix Diagram
Chapter 9: Ranking and Evaluating Material
- Multi-Voting
- Ranking and Prioritizing
- Nominal Group Technique
- Force-Field Analysis
- Quadrant Diagram
- Decision Matrix
Chapter 10: Facilitating Difficult Situations
- Meetings
- Group Dynamics
- Environment
- Leadership and Management
- Resources
Chapter 11: Facilitating Conflict Resolution
- Definition of Conflict
- Causes of Conflict
- Negative Effects of Conflict
- Positive Aspects of Conflict
- How People Manage Conflict
- Facilitator’s Role in Conflict Resolution
- How to Facilitate Conflict Resolution
- Teaching Others to Use Positive Conflict Resolution Skills
- A Process for Resolving Conflict
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