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(Ebook PDF) The Facilitator Excellence Handbook 2nd Edition by Fran Rees 0787970700 9780787970703 Full chapter

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The Facilitator Excellence Handbook Pfeiffer Essential Resources for Training and HR Professionals 2nd Edition Fran Rees Digital Instant Download

Author(s): Fran Rees
ISBN(s): 9780787979805, 0787979805
Edition: 2
File Details: PDF, 1.61 MB
Year: 2005
Language: english
SKU: EB-1711928 Category: Tag:

The Facilitator Excellence Handbook 2nd Edition by Fran Rees – Ebook PDF Instant Download/Delivery: 0787970700, 978-0787970703
Full dowload The Facilitator Excellence Handbook 2nd Edition after payment

 

Product details:

ISBN 10:         0787970700
ISBN 13: 978-0787970703
Author:          Fran Rees

This is the thoroughly revised and updated edition of the best-selling The Facilitator Excellence Handbook. Written for both new and experienced facilitators, the second edition of The Facilitator Excellence Handbook offers a comprehensive guide for understanding the full range of skills, processes, and knowledge needed to become an effective facilitator.  The book addresses a variety of facilitation opportunities, challenges, and problems and also contains

  • A variety of verbal and nonverbal facilitation techniques
  • Step-by-step facilitation processes and tools
  • Information on how to facilitate conflict resolution in groups and how to facilitate difficult situations
  • Instructions for designing and leading group work
  • Examples of how various levels of facilitator competency are called for in different types of groups
  • Techniques for facilitating meetings, teams, virtual teams, and organization-wide projects
  • Discussions on the art of facilitating and what makes a great facilitator

The Facilitator Excellence Handbook 2nd Table of contents:

PART 1: Overview of Facilitation

Chapter 1: Facilitation in Organizations Today

  • Benefits of Facilitation
  • Goals of an Effective Facilitation
  • Facilitation Applied
  • Facilitation and Leadership
  • A Vision for the Future

Chapter 2: Role of the Facilitator

  • Manager of Group Process
  • Responsibilities of a Facilitator
  • The Evolving Role of the Facilitator
  • Humanizing the Workplace

PART 2: Basic Facilitation Skills

Chapter 3: Verbal Techniques: What to Say

  • Asking Questions
  • Probing
  • Paraphrasing
  • Redirecting Questions and Comments
  • Referencing Back
  • Giving Positive Reinforcement
  • Including Quieter Members
  • Encouraging Divergent Views
  • Shifting Perspective
  • Summarizing
  • Bridging

Chapter 4: Nonverbal Techniques: What to Do

  • Active Listening
  • Voice
  • Eye Contact
  • Attentiveness
  • Facial Expressions
  • Silence
  • Body Language
  • Position and Movement in the Room
  • Distracting Habits
  • Enthusiasm
  • Dress

Chapter 5: Recording Techniques

  • Why Record?
  • What to Record
  • Using Flip Charts
  • Using Someone Else to Record
  • Role of the Recorder
  • Ownership of the Flip Charts
  • Other Uses for Flip Charts
  • Organizing and Handling Flip Charts
  • The Art of Charting
  • Flip-Chart Equipment and Supplies

Chapter 6: Reading the Group

  • How to Read the Group
  • Group Dynamics

Chapter 7: Facilitating Consensus

  • Understanding Consensus
  • Problems with Consensus
  • The Flow of Consensus

PART 3: Facilitator Methods and Tools

Chapter 8: Generating and Organizing Material

  • Brainstorming
  • Structured Round
  • T-Chart
  • Affinity Diagram
  • Fishbone Diagram
  • Timeline
  • Flow Chart
  • Matrix Diagram

Chapter 9: Ranking and Evaluating Material

  • Multi-Voting
  • Ranking and Prioritizing
  • Nominal Group Technique
  • Force-Field Analysis
  • Quadrant Diagram
  • Decision Matrix

Chapter 10: Facilitating Difficult Situations

  • Meetings
  • Group Dynamics
  • Environment
  • Leadership and Management
  • Resources

Chapter 11: Facilitating Conflict Resolution

  • Definition of Conflict
  • Causes of Conflict
  • Negative Effects of Conflict
  • Positive Aspects of Conflict
  • How People Manage Conflict
  • Facilitator’s Role in Conflict Resolution
  • How to Facilitate Conflict Resolution
  • Teaching Others to Use Positive Conflict Resolution Skills
  • A Process for Resolving Conflict

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