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Get along get it done get ahead interpersonal communication in the diverse workplace First Edition by Geraldine E Hynes ISBN 978-1631571305 1631571303

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Get along get it done get ahead interpersonal communication in the diverse workplace First Edition Hynes Digital Instant Download

Author(s): Hynes, Geraldine E
ISBN(s): 9781631571312, 1631571311
Edition: First edition
File Details: PDF, 6.74 MB
Year: 2015
Language: english
SKU: EB-5267528 Category: Tags: ,

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Product details: 

ISBN 10:  1631571303

ISBN 13: 978-1631571305

Author:  Geraldine E Hynes

This book goes beyond descriptions of culture-bound business practices or prescriptions for valuing diversity. Because intercultural dynamics take place in domestic as well as multinational companies, all business professionals must be competent in interpersonal communication. This practical approach presents techniques for managers to reduce diversity miscues, strategies to respond to uncomfortable conversations, and innovative ways to bridge cultural gaps. Managers will learn how to build rapport and promote constructive behaviors in a diverse work environment. The book also offers guidelines for communicating internally as well as with external stakeholders, including a sec- tion on how to develop employees’ communication competencies through formal training.

Table of contents: 

Part One: Basics of Business and Professional Communication

  1. Communicating at Work​

  2. Communication, Culture, and Work​

Part Two: Personal Skills

  1. Listening​

  2. Verbal and Nonverbal Messages​

  3. Interpersonal Strategies and Skills​

  4. Principles of Interviewing

Part Three: Working in Groups

  1. Leading and Working in Teams​

  2. Effective Meetings​

Part Four: Making Effective Presentations

  1. Types of Business Presentations and Their Audiences

  2. Developing and Organizing the Presentation

  3. Supporting the Presentation​

  4. Delivering the Presentation

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