Medical Receptionists and Secretaries Handbook 1st Edition by Mari Robbins ISBN 978-1857757262 1857757262
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Product details:
ISBN 10: 1857757262
ISBN 13: 978-1857757262
Author: Mari Robbins
This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it!
Table of contents:
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Patient Customer Care
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Communication
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Law, Ethics and Medicine
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Health and Safety in a Clinical Environment
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Practical Reception Skills in General Practice
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The Hospital Service
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Private Medicine
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Forms, Fees and Finances in General Practice
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Using Information Technology
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Medical Terminology and Clinical Aspects
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Primary Healthcare Services and Social
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Audit, Health Economics and Ensuring Quality
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Training and Development
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Complementary Medicine
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Further Reading and Reference
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Training Programmes
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Immunisation Schedules
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Useful Addresses
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Information and Support Groups
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Measurements in Medicine
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The Wanless Report
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Tags: Mari Robbins, Medical Receptionists, Secretaries Handbook