Intelligent Policing 1st Edition by Simon Guilfoyle ISBN 978-1909470057 1909470058
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Product details:
ISBN 10: 1909470058
ISBN 13: 978-1909470057
Author: Simon Guilfoyle
Policing is at a crossroads. At a time of unprecedented cuts and increasing levels of demand, the British police service (like many others) faces enormous challenges. Under the most radical reforms the service has ever experienced, its leadership is looking for new approaches that can maintain levels of service delivery and secure efficiency, accountability and public confidence. Recent history shows that applying private sector business models to the public sector often generates hidden costs and unintended consequences that damage productivity and morale. In spite of this evidence, reform programmes and prevailing management practices still seek to enforce approaches that have demonstrably failed. In Intelligent Policing, Simon Guilfoyle proposes a simple and elegant solution that refocuses organisational activity on the service user. Drawing on his own experience as a police officer, he uses a range of evidence to explore the possibilities that systems thinking offers. He clearly outlines how a systems-based approach can bring greater efficiency, improved service delivery, enhanced morale and reduced cost. He shows that the practices and models proposed in the book can be implemented immediately and insists that senior police leaders and policy makers have an ideal opportunity to make lasting improvements today that will resonate throughout policing and leave a positive legacy for the future.. Intelligent Policing is a rich resource for those – in the UK and around the world – who care about delivering an effective policing service in the 21st Century. It will also interest systems theorists for its practical approach to policing and inform academic debate in the fields of management and human behaviour.
Table of contents:
CHAPTER ONE
Systems and Processes
CHAPTER Two
Performance Measurement and Variation
CHAPTER THREE
Binary Comparisons: Compared to What?
CHAPTER FOUR
Tamper Tantrums
CHAPTER FIVE
From Measurement to Management
CHAPTER SIX
Targets and Their Unintended Consequences
CHAPTER SEVEN
Waste Disposal
CHAPTER EIGHT
Design Consequences
CHAPTER NINE
Fixing the system
CHAPTER TEN
Tools of the Trade
CHAPTER ELEVEN
Fertile Ground
CHAPTER TWELVE
Management Thinking Won’t Change Itself
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