Advanced Quality 1st Edition by Fiorenzo Franceschini ISBN 978-1574443219 1574443216

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Product details: 

ISBN 10:  1574443216

ISBN 13: 978-1574443219

Author: Fiorenzo Franceschini 

Table of contents: 

1. Quality and Innovation: A Conceptual Model of their Interaction
    1.1 Introduction
    1.2 Quality and Innovation
    1.3 Lean and Integrated System
    1.4 Conclusion

2. Tools and Supporting Techniques for Design Quality
    2.1 Introduction
    2.2 Design and Supporting Tools
    2.3 Conclusions

3. Quality Function Deployment (QFD)
    3.1 Introduction
    3.2 Interest Aroused by QFD
    3.3 The QFD Approach
    3.4 The Stages of Development
    3.5 The House of Quality
    3.6 The Organizational Structure
    3.7 Benefits Obtainable from QFD Usage

4. Applying QFD
    4.1 Introduction
    4.2 The Customer
    4.3 Creating the Relationship Matrix
    4.4 Expected Quality Deployment
    4.5 Technical Comparison
    4.6 Correlations Among Characteristics

5. The Supporting Tool of QFD
    5.1 Introduction
    5.2 Assigning Levels of Importance to Customer Requirements
    5.3 Prioritizing the Technical Characteristics
    5.4 Normalizing the Coefficients of the Relationship Matrix
    5.5 QFD and Value Analysis
    5.6 Conclusions

6. Selecting a Product’s Technical Features
    6.1 Introduction
    6.2 Problem Formulation
    6.3 The Product-Pencil Example
    6.4 Discussion of the Results and Observations
    6.5 APPENDIX – Qbench Algorithm

7. The Prioritization of Technical/Engineering Design Characteristics
    7.1 Introduction
    7.2 The Conversion of Relationship Matrix Coefficients
    7.3 QFD and Multiple Criteria Decision Aid

8. The IDRR Algorithm for the Prioritization of Product’s Technical Design Requirements
    8.1 Introduction
    8.2 The Ranking of Technical Design Characteristics
    8.3 The Algorithm IDRR (Interactive Design Requirements Ranking)
    8.4 An Example of Application
    8.5 Discussion and Observations
    8.6 Conclusions

9. How to Improve the Use of QFD
    9.1 Introduction
    9.2 House of Quality Supporting Tools
    9.3 An Application Example
    9.4 Comments and Observations
    9.5 Conclusions

10. Setting up Sizable Projects: The Constraints of Quality
     10.1 Introduction
     10.2 The “Traditional” Set Up of Designs
     10.3 The Design of a PLC Using QFD
     10.4 QFD Developments

11. Designing and Measuring Quality in the Service Sector
     11.1 Introduction
     11.2 Particular Characteristics of the Service Sector
     11.3 The Quality Status of Art in Services
     11.4 A Conceptual Model of Service Quality
     11.5 The Service Quality Determinants
     11.6 The “Qualitometro” Method
     11.7 APPENDIX – the Qualitometro form
     11.8 Conclusions

12. An Application of Quality Function Deployment to Industrial Training Courses
     12.1 Introduction
     12.2 Different Customers with Different Needs
     12.3 Customer Satisfaction Analysis
     12.4 Demanded Quality Chart
     12.5 Service Characteristics Chart
     12.6 Prioritization of Service Quality Characteristics
     12.7 Some Results
     12.8 Final Considerations about Case Study

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Tags: Fiorenzo Franceschini, Advanced Quality, Function Deployment