Decision Making and the Information System 1st Edition by Maryse Salles ISBN 978-1848217539 1848217536

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Product details: 

ISBN 10: 9 1848217536

ISBN 13: 978-184821753

Author: Maryse Salles

The purpose of this book is to question the relationships involved in decision making and the systems designed to support it: decision support systems (DSS). The focus is on how these systems are engineered; to stop and think about the questions to be asked throughout the engineering process and, in particular, about the impact designers’ choices have on these systems. 

Table of contents: 

CHAPTER 1. DECISION-MAKING

• Normative theory versus engineering theory

• The decision process

  • Simon’s IDC model

  • Supplementing the IDC model

  • Structuring decisions

  • Defined problems (tame) and undefined problems (wicked)

  • Group decision-making

• Decision-making within the organization

  • Managing a complex system

  • The main components of the management system

  • Indicator, index and information useful to the decision maker

  • Typology of objectives and indicators

  • Support to define the global management system or support for action decisions?

  • Management levels

  • Toward decision support for the three management levels

  • Standardizing decisions

  • Taking into account the dynamic of organizations and their environment

• Changes to management within organizations

  • Connections with the environment

  • Boundaries

  • Innovation

  • Requirements linked to information systems

  • Changes to public institutions: territorial authorities

CHAPTER 2. DECISION SUPPORT SYSTEMS

• DSS: definitions and typologies

  • Definitions

  • Standard components of a decision support system

  • Typologies of decision support systems

  • A brief history of research in the domain

  • Business intelligence

  • A specific type of decision support tool: Big Data

  • Criticisms leveled at business intelligence

• DSS engineering

  • The components of a design method for IT systems or DSS

  • Requirements engineering (not specific to DSS)

  • Requirements engineering for DSS

CHAPTER 3. THE INFLUENCE OF DSS ON DECISION-MAKING AND ASSOCIATED RISKS

• Factors influencing decision-making

  • The three types of problem-solving error

  • The role of perspectives in problem formulation

  • Mental representations, worldviews and beliefs

  • The influence of management technologies

  • IS: performative systems

  • Indicators: an extreme case of reduced complexity

  • IT: a technology of representations

  • DSS: support and/or constraint?

  • Big Data: a massive “effect of reality”

  • DSS as systems of influence: persuasive technologies

  • Conclusion

• Risks linked to the use of DSS in decision-making

  • Inaccuracies in the results produced

  • Confusing the map and the territory

  • The risk of losing diversity

  • Toward more and more predictivity?

  • Exacerbated risks in the case of decisions defining the management system

CHAPTER 4. ELEMENTS FOR ETHICAL DSS DESIGN

• Computer ethics

  • A brief history

  • Ethical theories

  • The values of computer ethics

  • Ethics in IT system development

• Ethics in DSS development

  • A brief history/state-of-the-art

  • A reminder of the issues

  • Design phases to be favored

  • Conclusion

• Our contribution to an engineering of responsibility

  • The doxai, principles and norms (DPN) model

  • Applying the DPN model for evaluation

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Tags: Maryse Salles, Decision Making, the Information System