Case Management An Introduction to Concepts and Skills 3rd Edition by Arthur J Frankel, Sheldon Gelman ISBN 0190615273 978-0190615277
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Product details:
ISBN 10: 0190615273
ISBN 13: 978-0190615277
Author: Arthur J Frankel, Sheldon R. Gelman
Case managers provide an indispensable service, acting as both experts and liaisons to the wide variety of services, resources, and opportunities available to their clients. The authors use their extensive practice, classroom, and research experience to delineate clearly the steps of the case management process and to address the myriad roles case managers fill in different practice situations. By detailing the various processes and goals of case management and the different populations they help, the authors present a resource that is invaluable not only to social workers, but also to case managers in nursing centers, community mental health facilities, and criminal justice centers.
The third edition of this book is updated to reflect the constantly changing nature of the helping professions. New and updated references provide readers with an array of options for pursuing specific aspects of case management. The book is attentive to the evolving needs of a variety of populations, and it now contains a new section on working with members of the military and their families. This edition also contains new information on case management within larger organizations that provide mental health services.
Table of contents:
Part 1 Case Management Practice
Chapter 1: The Evolution of Case Management Practice
What Is Case Management?
Managed Care vs. Case Management
Who Does Case Management, and in What Settings?
Where Does Case Management Training Occur?
Case Management Client Populations
Chapter 2: Overview of Case Management Practice
Systems Theory
Case Management Functions
Case Management Models
Case Management Tasks
Confidentiality Issues
The Process of Case Management
Steps in the Case Management Process
For the Teacher or Trainer Optional Exercises for Chapter 2
Chapter 3: The Roles of a Case Manager
Direct Personal Support
Crisis Intervention
Short-Term Treatment Interventions
Broker-Facilitator
Enabler/Teacher/Mediator
Advocate
Service Coordinator
The Tracking/Follow-Up Role
Oversight and Purchase-of-Service Contracts
For the Teacher or Trainer Optional Exercises for Chapter 3
Chapter 4: An Example of Case Management
Defining the Problem
Determining the Severity of the Problem
Developing Hypotheses Concerning Why the Problem
Is Occurring
Establishing Goals
Developing and Implementing a Service Intervention Plan
Evaluation
Termination
Follow-Up
For the Teacher or Trainer Optional Exercises for Chapter 4
Part 2 Case Management Skills
Chapter 5: Interpersonal, Connecting, and Information-
Gathering Skills
First Impressions and Diversity Issues
Basic Interviewing Skills
Attending to Personal Issues and Commonalities
Active Listening-Restating and Reframing
Focusing and Furthering
Summarizing
Empathy, Praise, and Support
Setting Boundaries
For the Teacher or Trainer Optional Exercises for Chapter 5
Chapter 6: Specialized Practice Skills
Determining Eligibility
Assessment-The Psycho-Social
Methods of Problem Identification
Establishing Problem Severity
Hypothesis Development
Goal Setting
For the Teacher or Trainer Optional Exercises for Chapter 6
Chapter 7: Additional Components of Case Management
Intervention and Evaluation
Contracting
Negotiation
Record Keeping
Evaluation of Case Management Practice
For the Teacher or Trainer Optional Exercises for Chapter 7
Part 3 Case Management Populations and Problems
Chapter 8: Case Management Issues with Special Populations
Developmental Disabilities
Health Care and Chronic Illness
Mental Health and Chronic Mental Illness
Addictions
Child Welfare
Geriatrics
Criminal Justice
HIV/AIDS
The Homeless
The Military and Veterans
For the Teacher or Trainer Optional Exercises for Chapter 8
Chapter 9: Challenges and Visions
Challenges: Overcoming the Sisyphus Complex
Training, Accreditation, and Reputation
Caseloads
Dosage
Staff Turnover
Cost-Containment or Provider-Driven Policies vs.
Client-Driven Organizational Policies
Visions: Please, Won’t You Be My Neighbor?
Integrated Case Management
Labeling
Relationship, Relationship, Relationship
The Community Approach: A Model for Case Management
in the Future
A Case Example
Case Management and Direct Clinical Services
For the Teacher or Trainer Optional Exercises for Chapter 9
References
Case Management Source Guide
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Tags: Arthur J Frankel, Sheldon Gelman, Case Management, An Introduction, Concepts and Skills